30 Day Return/Exchange Policy
Qualifying products purchased online through KaizenSpacewear.com may be returned within 30 days from the original date of purchase. All shipping costs for returned merchandise are the sole responsibility of the customer, however, exceptions will be considered if the reason for the return is due to a technical or logistical error on the part of KaizenSpacewear.
All merchandise must be returned unused, unwashed, and in a condition for resale, which requires that it also be accompanied by the original packaging. Additionally, a purchase receipt from KaizenSpacewear.com is required. Once our HQ is in receipt of your returned merchandise, they will process.
Please Note :
The item is your responsibility until it reaches us. For your own protection we recommend that you send the parcel using a delivery service that insures you for your the value of the goods. The cost of returning the item to us is your responsibility, unless we have sent you the wrong item, or the item is damaged. The parcel can take between 5-10 days to be returned to our warehouse, unless shipped via special delivery.
To return your item, please ship it via a trackable method such as UPS / Fedex or other to:
24 College Street
Aberdare, CF44 0RN
Mid Glamorgan, Wales. UK
If you would like to exchange an item, simply return the unwanted item for a refund and place a new order for the replacement item.